Privacy Policy

Introduction

Welcome to https://home-care-edinburg-texas.primarycareaid.com (hereafter referred to as “Home Care Edinburg Texas,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your interaction with Home Care Edinburg Texas, including:

Our official website at https://home-care-edinburg-texas.primarycareaid.com
Any mobile or desktop applications developed by us
Online services and products offered through our platform
Information gathered through various channels, such as emails, phone calls, SMS, and social media

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using any external services.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data when:

You use our applications and services as an authorized user, ensuring that your access is governed by relevant terms of service.
You visit our websites linked to this Privacy Statement, where you can find detailed information about each page’s data handling practices.
You communicate with us through newsletters, emails, phone calls, or text messages (SMS), and we respect your consent for such communications.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of data collected include:

Account Information: Details related to your registration and account creation, including usernames, email addresses, and passwords (hashed and salted).
Payment Information: Data associated with your financial transactions, such as credit card numbers, billing addresses, and payment history.
Financial Information: Personal financial details used for billing and accounting purposes.
Purchase Information: Records of products or services purchased from us, including quantities and purchase dates.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to facilitate seamless usage across devices.
Location Data: Geolocation data provided by your browser or device when you interact with our location-based services.
Feedback: Your comments, suggestions, reviews, and ratings, which help us improve our products and services.
Social Media Information: Data obtained from social media platforms when you choose to connect your accounts for seamless access or sharing.
Product Information: Details about the products or services you express interest in or purchase, including preferences and customization choices.

We gather this data through various methods: user input forms, account settings, browsing activities, automated tracking technologies (such as cookies and device fingerprints), and third-party partners who provide us with aggregated data subject to their privacy policies.

Cookies

We employ cookies to enhance your experience on our platform and for analytics purposes:

Strictly Necessary Cookies: These cookies are essential for the basic functionality of our website, ensuring secure access and enabling certain features.
Preference Cookies: Used to remember user preferences, such as language settings, and provide customized experiences.
Analytics Cookies: Track website usage, gather analytics data, and help us improve the performance and usability of our site.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the purpose is achieved or the legal obligation expires, we securely delete or anonymize the data. Our retention periods are determined based on factors such as:

Data collection context and purpose
Statutory or regulatory requirements
Business needs, including accounting, tax, and litigation purposes

Security Measures

We prioritize the security of your personal data by implementing robust technical and organizational measures:

Encryption: We use encryption protocols to protect sensitive data during transmission and storage.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal information.
Regular Audits: Our systems undergo regular security audits to identify and mitigate potential vulnerabilities.
Training: Employees receive training on data protection practices and the importance of maintaining confidentiality.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under 18 years of age. If you believe we have collected such information by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: You have the right to request access to the personal data we hold about you.
Rectification: You can ask us to correct any inaccurate or incomplete personal information.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
Restriction: You may request restrictions on the processing of your data in specific cases.
Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: You can object to the processing of your data for certain purposes.
Non-Discrimination: You have the right to be free from discriminatory practices based on personal data protection laws.

To exercise these rights or make data-related inquiries, please contact our privacy team at:

Email: privacy@home-care-edinburg-texas.primarycareaid.com
Address: Home Care Edinburg Texas, Privacy Team, [Street Address], [City, State, ZIP Code]

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this policy, please contact us:

Email: contact@home-care-edinburg-texas.primarycareaid.com
Address (for written correspondence): Home Care Edinburg Texas, Customer Support, [Street Address], [City, State, ZIP Code]